Retail - Privacy Policy

Please read this Privacy Policy carefully. Once you use this website or our services available via it you will be deemed to have read and consented to the uses of your personal data set out in this Privacy Policy. You will also be deemed to have read and accepted this Privacy Policy and the Website Terms and Conditions of use. You must not use our website or any services available via it if you do not accept this Privacy Policy and the Website Terms and Conditions.

We are committed to protecting your privacy at Frances Hilary. We require information in order to process your order and to make your visit to Frances Hilary a more individual shopping experience.
When you order, we require your name, email address, delivery address, credit or debit card number, registered address of the credit card, credit card cvc number and the card's expiry date. This allows us to fulfil your order and to let you know the status of it.
Frances Hilary will also ask you for your telephone number, so we can contact you if there is an urgent problem with your order. This number will be given to our carriers for deliveries.
Frances Hilary supports all the requirements of the UK Data Protection Legislation; we follow strict security procedures in the storage and disclosure of information.

We are committed to protecting all Frances Hilary customers and we do not sell or rent your personal information to data/marketing agencies. We may on occasions carefully trade your name and address data only, to companies that we feel suitably match or have products that may be of interest to our clientele.  We use the data we collect to make shopping with us enjoyable, and to improve your shopping experience and to send you details of any services or offers which we think might be of interest to you.

Keeping information about you secure is very important to us. To this end Frances Hilary endeavour to offer a high level of security for your payments and for your personal information. All credit cards are processed via our chosen payment service providers and your credit card details are not held in real text anywhere on our site.

Frances Hilary’s Payment Service Providers
All Frances Hilary’s online payments are processed by Protx, who have become the largest independent Payment Service Provider in the UK.  Your card details are not revealed to Protx or their agents when purchasing directly online.

The information you provide when making your purchase is passed directly to Protx using 128 bit secure encryption technology.  Protx ensures the maximum security for our customers and provides greater security than ordering goods over the telephone or writing them down on an order form.

Transaction security

All transaction information passed between merchant sites and the Protx VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Protx are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Protx servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Encryption and Data Storage

Once on Protx systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.

Links to banks

Protx has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

However, no data transmission over the Internet can be guaranteed to be totally secure and therefore we cannot ensure or warrant the security of any information you send to us or our chosen payment service provider. You include any information via this website at your own risk.
Please tell us what you think. We would like to hear what you think about our site. Frances Hilary welcomes your questions and comments.
Please send emails to enquiries@franceshilary.com.
Or contact:
Frances Hilary limited
35 Stonegate
York
North Yorkshire
Y01 8AW
United Kingdom